Terms and Conditions

Your right to cancel

The following terms apply to all appointments made for Monday to Saturday - excluding wedding make-up. See below for special terms applicable to wedding make-up and Sunday appointments.

At least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.

 

07545 802 898

 

Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment , our treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

How to cancel or change your appointment:

Cancellations should be made by calling us on ............. If you are cancelling outside of normal salon operating hours - you may cancel by email but this should be followed up by telephone during salon operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.

Sunday bookings

We accept Sunday bookings by special appointment only for between 2-8 guests wishing to book from our range of treatments listed under "special packages". A non-refundable 50% deposit is required to secure Sunday appointments.

Your right to cancel
Applies to couple or group bookings: A minimum of 72 hours notice is required - otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 72 hours of your booking will incur a charge of 100% of the full treatment value. If part of a booking is cancelled or changed
Wedding make-up
Wedding make-up may be booked up to 6 months prior to your wedding day. We are unable to accept bookings prior to this. In the event of Alice becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.
Free consultation
You may book one free 15 minute consultation with Alice to discuss your bridal make-up and the service offered. This is normally offered 3-6 months prior to your wedding day.
Deposits and final payment
A 50% deposit is required to secure any wedding make-up trial(s). This is to be paid at the time of booking. Final payment is due on the day of your make-up trial.
Your right to cancel or change
You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged.

More than 61 days notice. Full refund less £15 administration charge.
Up to 61 days to wedding day - 30% loss.
60-31 days to wedding day - 50% loss.
30-4 days to wedding day - 75% loss.
3 days or less until wedding day - 100% loss.

FULLY MOBILE SERVICE

76 Bridge Street, Swindon, SN1 1BT
Telephone: 07545 802898.

Call us on 07545 802898

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